Case Study (8/9): SMS/WhatsApp Blast for Public Service

To improve the quality of service, the authorities can create a service support center to accommodate complaints, as well as aspirations that the community wants to convey. In addition to receiving messages, this service can also be used to convey important information related to the aspirations that have been conveyed, such as information on road repairs for several days. This is used as a form of real transparency of the services provided to the community. What are some examples of messages that can be served?

1. Public Complaints

To maximize the service to the community, complaints related to the performance of the party providing the service can be reported via SMS/WhatsApp center. In response, the support center service can immediately provide solutions to problems faced by the community.

2. Administrative Terms

In improving the effectiveness of services related to administration, the public can apply for permits/letters via SMS/WhatsApp. The support center service can provide information about the files that need to be completed before the public comes directly to take care of these things.

3. Infrastructure Improvement

Damage to infrastructure often occurs after a natural disaster. This is certainly disturbing the community and can cause other problems. The public can send information about infrastructure damage to the support center service which is supported by pictures and or the location of the damage.

Case Study (8/9): SMS/WhatsApp Blast for Public Service

1. Public Complaints

2. Administrative Terms

3. Infrastructure Improvement

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